Privacy Policy

Last updated: April 2026

Introduction

Circuit Muse is committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and protect information about you when you use our website or engage with our services.

We are registered in the United Kingdom and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Information You Provide Directly

When you contact us or engage our services, we may collect:

  • Your name and contact details (email address, postal address)
  • Information about why you're seeking our services
  • Details shared during sessions or consultations
  • Payment and billing information
  • Any other information you choose to provide

Information Collected Automatically

When you visit our website, we may automatically collect:

  • Technical information including IP address, browser type, and device information
  • Information about your visit, including pages viewed and time spent on the site
  • Referral source (how you arrived at our website)

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and deliver the services you've requested
  • To communicate with you about your sessions, appointments, or enquiries
  • To process payments and maintain financial records
  • To maintain client records in accordance with professional standards
  • To improve our services and website functionality
  • To comply with legal and regulatory obligations

Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Contract: Processing is necessary to fulfill our service agreement with you
  • Consent: You have given clear consent for us to process your personal data for specific purposes
  • Legal obligation: Processing is necessary to comply with legal requirements
  • Legitimate interests: Processing is necessary for our legitimate business interests, provided this doesn't override your rights

Information Sharing and Disclosure

We maintain strict confidentiality and do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

  • Service providers: We may share information with trusted third parties who assist us in operating our business (such as payment processors), under strict confidentiality agreements
  • Legal requirements: We may disclose information if required by law or to protect our rights, property, or safety
  • Professional supervision: In accordance with professional standards, we may discuss client work in anonymised form with clinical supervisors

We will never share identifiable information about your sessions or personal circumstances without your explicit consent, except where legally required or where there is a serious risk of harm.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Secure storage of physical records in locked facilities
  • Encryption of electronic records and communications
  • Regular security assessments and updates
  • Restricted access to personal information on a need-to-know basis
  • Staff training on data protection and confidentiality

While we take all reasonable precautions, no method of transmission or storage is completely secure. We cannot guarantee absolute security but remain committed to protecting your information to the highest standards.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with our legal and professional obligations.

  • Client records: Maintained for seven years following the end of our professional relationship, in accordance with professional guidelines
  • Financial records: Retained for six years as required by UK tax law
  • Website data: Retained for varying periods depending on the type of data and purpose

After the retention period expires, we securely delete or anonymise your information.

Your Rights

Under data protection law, you have several rights regarding your personal information:

  • Right of access: You can request a copy of the personal information we hold about you
  • Right to rectification: You can ask us to correct inaccurate or incomplete information
  • Right to erasure: You can request deletion of your personal information in certain circumstances
  • Right to restriction: You can ask us to limit how we use your information
  • Right to data portability: You can request your information in a portable format
  • Right to object: You can object to certain types of processing
  • Right to withdraw consent: Where we rely on consent, you can withdraw it at any time

Please note that these rights are subject to certain legal limitations, particularly regarding clinical records which must be retained for professional and legal reasons.

To exercise any of these rights, please contact us at [email protected].

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about our use of cookies, please see our Cookies Policy.

Third-Party Links

Our website may contain links to external sites not operated by us. We have no control over the content or privacy practices of these sites and are not responsible for their policies. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18 without parental or guardian consent. If we become aware that we have collected such information without appropriate consent, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a new "Last updated" date. We encourage you to review this policy regularly.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: [email protected]
Address: Circuit Muse, 42 Highbury Grove, London N5 2EA, United Kingdom

Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection supervisory authority:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk